Our customers have tried to use
off
the shelf or vertical solutions, and were frustrated with
the results. Some of our customers were stuck with an out-of-date
partially-customized solution that has reached a dead end. They
have looked around for a solution, but are not comfortable with
what they have seen. Some of our customers have a unique business
that doesnt fit in a box. Our customers recognize that a
customized solution is better than trying to add features to a
large software that does 80% of what they need and 500% of what
they dont need.
They are tired of users wasting keystrokes, double data entry, and
time on software that doesnt match their business. They desire
to automate their business process and wont settle for multiple
"work-a-rounds". Our customers also recognize that customizing
a standard or vertical solution can leave them in a position of
customizing over and over with each new release of the software.